Refunds Policy

At HITERA LIMITED (“we,” “our,” or “us”), we strive to provide the highest quality of services and products. This Refunds Policy outlines the terms and conditions regarding refunds for our services and products. Please read this policy carefully.

1. Refunds for Services

1.1 Due to the personalized nature of our treatments, we do not offer refunds for completed services.
1.2 If you are dissatisfied with a treatment, please contact us at info@hitera.co.uk, and we will work with you to address your concerns. This may include offering a complimentary follow-up session or alternative solutions at our discretion.

2. Refunds for Products

2.1 We accept refund requests for unused products, provided the following conditions are met:

• The product is returned in its original, unopened packaging.
• The product is returned within 14 days of purchase.
  2.2 Refunds will only be issued once we have received and inspected the returned product to confirm it meets the above criteria.

3. Non-Refundable Items

3.1 The following items are not eligible for refunds:

• Opened or used products.
• Gift cards or promotional items.
• Products purchased on sale or as part of special promotions.

4. How to Request a Refund

4.1 To request a refund, please contact us at info@hitera.co.uk with the following details:

• Your name and contact information.
• Proof of purchase (e.g., receipt or order number).
• Reason for the refund request.
  4.2 Once your request is approved, we will provide instructions on returning the product, if applicable.

5. Refund Process

5.1 Approved refunds will be processed within 7-10 business days after we receive and inspect the returned product.
5.2 Refunds will be issued to the original payment method used at the time of purchase.

6. Damaged or Faulty Products

6.1 If you receive a damaged or faulty product, please contact us at info@hitera.co.uk within 7 days of receiving the item.
6.2 We may request photos or additional information to verify the issue. Once confirmed, we will offer a replacement or full refund, including return shipping costs.

7. Changes to This Policy

7.1 We reserve the right to update or modify this Refunds Policy at any time without prior notice. Updates will be posted on our website.

8. Contact Us

If you have any questions or require assistance with a refund, please contact us at info@hitera.co.uk or at our business address