Delivery and Returns Policy

At HITERA LIMITED (“we,” “our,” or “us”), we are dedicated to ensuring a smooth and satisfying experience for our customers. This Delivery and Returns Policy outlines the terms and conditions for shipping, delivery, and product returns.

1. Delivery Policy

1.1 Delivery Options:
We offer standard and expedited delivery services. Delivery options will be presented during checkout, and delivery times may vary depending on your location and the chosen shipping method.

1.2 Delivery Charges:
Delivery fees are calculated based on your order size, weight, and delivery destination. Exact charges will be displayed at checkout.

1.3 Delivery Times:

• Standard delivery: 3-5 business days.
• Expedited delivery: 1-2 business days.
  Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances.

1.4 Tracking Your Order:
Once your order is dispatched, we will provide a tracking number via email, allowing you to monitor your delivery status.

1.5 International Delivery:
We currently deliver only within the UK. For any inquiries about international shipping, please contact us at info@hitera.co.uk.

2. Returns Policy

2.1 Eligibility for Returns:
We accept returns for products that meet the following conditions:

• The product is returned within 14 days of delivery.
• The product is unused, unopened, and in its original packaging.
• Proof of purchase is provided (e.g., receipt or order confirmation).

2.2 Non-Returnable Items:
The following items are not eligible for returns:

• Opened or used products.
• Gift cards or promotional items.
• Products purchased on sale or during special promotions.

3. How to Return a Product

3.1 Return Process:
To initiate a return, please contact us at info@hitera.co.uk with the following details:

• Your name and contact information.
• Order number or proof of purchase.
• Reason for the return.

3.2 Return Shipping Costs:
You are responsible for the return shipping costs unless the product is faulty or damaged upon receipt.

3.3 Inspection and Refunds:
Once we receive the returned product, we will inspect it to ensure it meets our return criteria. Refunds will be processed within 7-10 business days after approval and will be issued to the original payment method.

4. Damaged or Faulty Products

4.1 Reporting an Issue:
If you receive a damaged or faulty product, please contact us at info@hitera.co.uk within 7 days of delivery.

4.2 Resolution:
We may request photos or additional information to verify the issue. Once confirmed, we will offer a replacement, exchange, or full refund, including any return shipping costs.

5. Cancellation Policy

5.1 Orders may be canceled prior to dispatch by contacting us at info@hitera.co.uk. Once an order is dispatched, cancellation will no longer be possible, and our returns process will apply.

6. Changes to This Policy

We reserve the right to modify this Delivery and Returns Policy at any time. Updates will be posted on our website and will take effect immediately.

7. Contact Us

For any inquiries or concerns, please contact us via email at info@hitera.co.uk or at our business address: 14 Madoc St, Llandudno LL30 2TL.