Privacy Policy

At HITERA LIMITED (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, services, or products.

1. Information We Collect

1.1 Personal Information: When you book a service, purchase a product, or contact us, we may collect personal information such as your name, email address, phone number, and billing details.
1.2 Health Information: For certain services, we may collect information about your medical history or skin condition to provide the best possible care.
1.3 Website Usage Data: We collect non-identifiable data, such as IP addresses, browser types, and pages visited, to improve our website’s performance and user experience.

2. How We Use Your Information

2.1 To provide and manage our services, including booking appointments and delivering products.
2.2 To process payments and communicate with you regarding your purchases.
2.3 To personalize your experience and provide tailored recommendations.
2.4 To comply with legal obligations or resolve disputes.
2.5 For marketing purposes, including sending updates about new services, promotions, or offers. You can opt out of marketing communications at any time.

3. Sharing Your Information

3.1 We do not sell or rent your personal information to third parties.
3.2 We may share your information with trusted third-party service providers, such as payment processors or delivery companies, to fulfill your orders.
3.3 We may disclose your information if required by law or to protect our legal rights.

4. Data Security

4.1 We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or misuse.
4.2 While we strive to protect your data, no method of electronic storage or transmission is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Rights

5.1 You have the right to access, update, or delete your personal information.
5.2 You can withdraw consent for us to process your personal data at any time, except where required for contractual or legal reasons.
5.3 To exercise your rights, please contact us at info@hitera.co.uk.

6. Cookies

6.1 Our website uses cookies to enhance your browsing experience and analyze website traffic.
6.2 You can manage your cookie preferences through your browser settings.

7. Third-Party Links

7.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before providing any personal information.

8. Children’s Privacy

8.1 Our services and website are not intended for children under the age of 16. We do not knowingly collect data from minors.

9. Updates to This Policy

9.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

10. Contact Us

For any inquiries or concerns, please contact us via email at info@hitera.co.uk or at our business address: 14 Madoc St, Llandudno LL30 2TL.