Terms and Conditions

Welcome to HITERA LIMITED (“we,” “our,” or “us”). By accessing and using our website, products, or services, you agree to comply with and be bound by the following terms and conditions. Please read these carefully before engaging with our business.

1. General

1.1 These terms and conditions govern your use of our website, products, and services.
1.2 By accessing our website or purchasing our services or products, you confirm that you are at least 18 years of age or have the consent of a parent or guardian.
1.3 We reserve the right to amend these terms and conditions at any time without prior notice. Changes will be effective immediately upon posting on our website.

2. Services

2.1 HITERA LIMITED offers luxury and advanced facials, chemical peels, stem cell treatments, and skin regeneration procedures.
2.2 All treatments require a consultation, and results may vary depending on individual circumstances. We do not guarantee specific outcomes.
2.3 You are responsible for providing accurate and complete medical history and information during consultations. Failure to disclose relevant information may affect the results or cause complications, for which we are not liable.

3. Products

3.1 We sell skincare products designed to complement our treatments. Product availability is subject to change without notice.
3.2 All product descriptions, prices, and availability are accurate to the best of our knowledge. However, we do not guarantee the completeness or accuracy of the information provided.
3.3 It is your responsibility to follow the usage instructions provided with our products. We are not liable for any adverse effects resulting from misuse.

4. Appointments and Cancellations

4.1 Appointments can be scheduled online or via email at info@hitera.co.uk.
4.2 Cancellations must be made at least 24 hours in advance. Late cancellations or missed appointments may incur a fee.
4.3 We reserve the right to refuse service to anyone who does not comply with our policies or behaves inappropriately.

5. Payments and Refunds

5.1 Payments for treatments and products must be made in full at the time of purchase unless otherwise agreed.
5.2 Refunds for unused products will be considered on a case-by-case basis, provided the product is returned unopened and in its original condition.
5.3 We do not offer refunds for completed services or treatments.

6. Liability

6.1 We strive to provide the highest standard of care; however, we are not liable for any loss, injury, or damage resulting from the use of our services or products, except where caused by our negligence.
6.2 Our liability is limited to the cost of the service or product purchased.

7. Intellectual Property

7.1 All content on our website, including images, text, and trademarks, is the intellectual property of HITERA LIMITED. You may not reproduce, distribute, or use our content without prior written consent.

8. Privacy

8.1 Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
8.2 By using our website or services, you consent to the collection and use of your information in accordance with our Privacy Policy.

9. Contact Us

For any inquiries or concerns, please contact us via email at info@hitera.co.uk or at our business address: 14 Madoc St, Llandudno LL30 2TL.